The website and online store of Nafsika Tzanou, hereinafter referred to as “nafsikatzanou.com”, are designed to be simple and user-friendly, created to meet the needs of every user – visitor. In order to provide the best possible service to each user – visitor, certain information must be provided regarding the processing of their order and their updates about the products and services of nafsikatzanou.com, which are safeguarded by the website.

nafsikatzanou.com is committed to ensuring the security and integrity of the data collected regarding its website users. It has adopted procedures and security measures that protect the personal data provided by each user, so that this information remains safeguarded from unauthorized access or disclosure, loss or misuse, and alteration or destruction.

Every user of this website accepts and agrees with this Privacy Policy as well as with the Terms and Conditions of use announced through the website.

The processing of users’ personal data collected through this website is governed by the following terms, by the provisions of the applicable Personal Data legislation (Law 4624/2019), and by the relevant decisions, directives, and regulations of the Hellenic Data Protection Authority (EU General Data Protection Regulation 2016/679 – GDPR).

1. Personal Data

Personal data of users is collected from the website and the online store of nafsikatzanou.com when a user visits, registers, and/or purchases products. Specifically:

• Account registration / newsletter subscription: Full name, password, mobile phone number, and e-mail address are collected and stored to enable communication and the delivery of newsletters about new products, offers, and contests (via e-mail or mobile applications such as Facebook, Instagram).
• For newsletters, offers, and promotions: Shopping preferences and interests are collected via cookies (see “Cookies” section).
• For purchasing products: The order form requires the user’s full name, phone number, home address, e-mail, tax identification number, and payment details (credit/debit card number, expiration date, CVV code) if the user chooses this payment method. These are essential for processing and fulfilling the order. nafsikatzanou.com does not store debit or credit card details. Additional information may also be requested (e.g., delivery/shipping details, invoicing information, or offer-related details).

nafsikatzanou.com uses this information to communicate with customers regarding order delivery, confirmation, and identification when necessary.

When a user chooses to pay by credit/debit card, they are redirected to the secure environment of VIVA PAYMENTS (Viva Payment Services Single Member S.A.), which provides payment services to nafsikatzanou.com and acts as an independent data controller for the relevant transaction data.

2. Data Controller

The Data Controller of personal data collected through this website is:

Nafsika Tzanou
Tax ID: 056780965, Tax Authority: KEFODE Attikis
Address: 13 Praxitelous Str., Vouliagmeni, 16671, Greece
Phone: +30 6972702717
E-mail: [email protected]

3. General Terms of Personal Data Protection

The processing of personal data is confidential. nafsikatzanou.com takes all reasonably necessary technical and other measures to ensure the confidentiality of processing. Access to personal data is restricted to authorized staff, depending on the purpose of processing.

4. Purpose of Processing

The purposes of processing personal data collected via this website are:

1. A) Facilitating product purchases and services through user account creation. Data is retained until the user withdraws consent.
   B) Sharing updates about new products, offers, contests, and events through newsletters or mobile applications, provided the user has consented. Data is retained until consent is withdrawn.
   C) Processing, executing, and completing product orders through the online store. Data retention complies with applicable tax and e-commerce legislation.
2. Data Recipients

Recipients of the data include the Data Controller, authorized staff of nafsikatzanou.com bound by confidentiality, and third parties where disclosure is required by contract, law, or judicial/regulatory decision (e.g., public and independent administrative and tax authorities, judicial bodies, public officials).

nafsikatzanou.com does not disclose, sell, exchange, assign, or otherwise make personal data available to third parties, except as mentioned above.

6. User Rights

As data subjects, users have the following rights:

• Right of access: To be informed about the purposes of processing, data categories, retention period, recipients, data sources, and automated decision-making/profiling logic.
• Right of rectification: To correct inaccurate or incomplete data.
• Right to restrict processing: Under the conditions of Law 4624/2019.
• Right to object: To processing at any time, for reasons related to their specific situation.
• Right to erasure (“right to be forgotten”): To request deletion when data is no longer needed, provided there is no legal basis requiring retention.
• Right to data portability: To receive or request the transfer of their data in a machine-readable format to another controller.
• Right to withdraw consent: At any time, without affecting prior lawful processing.

To exercise these rights, users may contact nafsikatzanou.com via e-mail. They may also file a complaint with the Hellenic Data Protection Authority (1-3 Kifissias Ave., 115 23 Athens, www.dpa.gr).

7. Newsletters

Newsletters sent to registered users/subscribers are intellectual property of this website and are protected by Greek and international copyright law. nafsikatzanou.com reserves the right to refuse or remove a subscriber from its mailing list. Users can unsubscribe at any time.

8. Cookies

nafsikatzanou.com uses cookies for communication, performance analysis, session management, and personalization of advertising content.

Cookies are small text files stored on the user’s hard drive (if enabled) and do not access other files on the computer. Use of cookies on this website complies fully with EU and national legislation.

Types of cookies used:

• Necessary cookies: For navigation, secure access, and purchases.
• Functionality / preference cookies: To remember user settings (e.g., language).
• Performance cookies: For anonymous analytics on website usage.
• Advertising cookies: For personalized content and targeted advertising.

Users may disable cookies in their browser, but this may restrict website functionality.

9. External Links

Links (hyperlinks, banners) to third-party websites do not imply responsibility by nafsikatzanou.com for the privacy practices of those websites.

10. Amendments

nafsikatzanou.com may amend this Privacy Policy at any time, in compliance with applicable law. Amendments will apply from the moment they are posted on the website.